FAQs
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Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from your "order history" section on your account page on the website.
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We can only change orders that have not been processed for shipping yet.
Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.
To make changes to your order, please reach out to support through the helpdesk by using our contact form.
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We currently only ship inside the United States.
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Once you've placed your order, it usually takes 4 to 7 business to process it for delivery. Please allow 5 - 8 business days for delivery after your order has been processed.
Standard shipping time for the countries covered by our delivery partners are presented below.
- United-States: 5-8 days
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All payments are securely processed through Stripe.
That means you can use major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
Your information is always encrypted and protected for a safe, seamless checkout experience.
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- The item is not a subscription item
- The item is not a sale item
- The item shouldn't have been used in any way
- The return or exchange request is made within 14 days of delivery
- The return is made within 14 days of the return or exchange request
To ask for a return, please contact our support using our contact form.
While we do not offer returns or refunds on subscription items, we do want to ensure that your t-shirts are sized perfectly for you. On FIRST SHIPMENTS ONLY, if you find that you require a different size, please contact us within 4 days of receiving your order. We will work with you to make it right. All exchanges must be unused, unworn, unwashed, in their original packaging, and in new and sellable condition. Additional shipping charges may apply.
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We do accept exchanges and they follow the same conditions as returns
In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support. We do not provide return shipping labels.
While we do not offer returns or refunds on subscription items, we do want to ensure that your t-shirts are sized perfectly for you. On FIRST SHIPMENTS ONLY, if you find that you require a different size, please contact us within 4 days of receiving your order. We will work with you to make it right. All exchanges must be unused, unworn, unwashed, in their original packaging, and in new and sellable condition. Additional shipping charges may apply.
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Unless there is damage or an error on our part, return shipping is the responsibility of the buyer.
Feel free to contact our support agents through our helpdesk contact form for more details.
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Returns are confirmed within 14 days of receiving the package at our warehouse.
Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.
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We guarantee any of our product made by us and sold through our online store to be free of defect. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:
- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 14 days of delivery
- The return is made within 14 days of the return or exchange request
If you have a return or exchange request resulting from a defective item please reach out to our support for more information on how to proceed.
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Your first subscription box will be shipped the month following the date that you signed up. For example, if you sign up on March 10, you will receive your first shipment in April.
Subscription shipments will be shipped by the 15th of each month.
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You will be billed on the day that you signup and then every month on the 5th of the month as long as you have an active subscription.
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Yes, you may cancel your subscription at anytime. However, if you are on a 3, 6, or 12 month subscription plan, you must complete the subscribed period to avoid additional charges. There is a $35 cancellation fee if cancelled early.